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Response Time
We strive to respond to all inquiries within 24-48 hours during business days. For urgent matters related to account security, please mention "URGENT" in your email subject line.
Support & Help
Need assistance with your account or have questions about using our platform?
- Account issues
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Safety & Security
Report safety concerns, suspicious behavior, or potential violations of our terms.
- Report suspicious profiles
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- Terms of service violations
- Privacy concerns
Frequently Asked Questions
How do I change my profile information?
You can update your profile information by logging into your account, clicking on your profile picture in the top right corner, and selecting "Edit Profile." From there, you can modify your personal details, photos, and preferences.
What should I do if I forget my password?
If you forget your password, click on the "Sign In" link, then select "Forgot Password?" Enter the email address associated with your account, and we'll send you instructions to reset your password.
How can I delete my account?
To delete your account, log in and go to "Settings," then select "Account Settings," and click on "Delete Account." Please note that this action is permanent and can't be undone.
How do I report inappropriate behavior?
If you encounter inappropriate behavior, you can report it by clicking the "Report" button on the user's profile or in your message exchange. You can also contact our support team directly at info@sugardate.org with details about the incident.
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